FREQUENTLY ASKED QUESTIONS

The number of uses per jar varies and is dependent on both the size of the jewelry cleaned and the quantity of dirt and oils present. Cleaning larger or dirtier pieces will reduce the number of uses, whereas cleaning smaller pieces or those that are cleaner will allow for more uses. On average, your jar should offer roughly 25 uses.

The number of uses per jar varies and is dependent on both the size of the jewelry cleaned and the quantity of dirt and oils present. Cleaning larger or dirtier pieces will reduce the number of uses, whereas cleaning smaller pieces or those that are cleaner will allow for more uses. On average, your jar should offer roughly 50 uses.

We estimate that the bottle of Foaming Jewelry Cleaner will offer roughly 50 uses.

We estimate that the Jewelry Cleaning Stick will offer roughly 100 uses, more than twice that of other products in the market.

The number of uses for each cloth is dependent on the size of and amount of tarnish on the jewelry being polished. The treated inner cloth will become black with use, as it removes tarnish. You can continue to use it until all of the white cloth turns black (use both sides of the treated cloth, which will give you four surfaces to use). The large cloth will offer more uses than the regular cloth due to its larger surface area. The outer cloth can be used for buffing and polishing until the cloth breaks down, which would be many years.

The microfiber cloth can be used forever (you’ll lose it before it stops working!). This cloth is not for tarnish removal, and therefore does not get “used” in the same way as a treated, tarnish-removing polishing cloth. Microfiber cloths have many more fibers than a standard cotton cloth and are able to attach themselves to even microscopic dirt particles. Therefore, they collect lots of dirt and oils. Also, the cloth can be washed periodically to remove the dirt and oils it has collected, making it like-new again (do not use any fabric softener).

Our products are safe for both people and the environment. Our formulas have been safely used for decades, and are broadly distributed throughout the world, in thousands of doors and on six continents. That being said, the FTC is the regulatory body that would govern our product labeling requirements. Currently, the FTC’s guidelines are that for a product to be labeled as “Biodegradable” it must “completely break down and return to nature (ie, decompose into elements found in nature) within a reasonably short period of time after customary disposal.” one year. The FTC has also provided guidance that the packaging – in addition to the product itself – must be biodegradable in order to make this claim, without adequate qualification. Our packaging – both primary (jars) and secondary (boxes) – is recyclable, and our product is marked as such. It can be recycled in customary and typical options for plastic containers. Our cleaning products are biodegradable, but the ambiguity around testing and the lack of definition of a “short period” make it difficult to make this product claim with consumer cleaning products. So, manufacturers and retailers are left with the ambiguity and challenge of complying with a definition that is not yet provided or standardized. Therefore, we do not recommend using the language “biodegradable” on any product or packaging at this time.

Our production and quality control teams strive to make sure your product is beautiful, every time. With all color matching there is a tolerance (range) for what is considered acceptable. We have a very small tolerance to keep all colors as consistent as possible, but you may notice a very slight difference between products from separate orders or shipments.

Our products are safe for both people and the environment. Our formulas have been safely used for decades, and are broadly distributed throughout the world, in thousands of doors and on six continents. That being said, there are two regulatory agencies that control this labeling for consumer products: the Consumer Product Safety Commission (CPSC) and the Federal Trade Commission (FTC). While we know our products are safe for both people and the environment, neither of these agencies has actually clearly defined “non-toxic” in a manner that is adequate. So, manufacturers and retailers are left with the ambiguity and challenge of complying with a definition that is not yet provided or standardized. Recent legal challenges continue to surface on this matter, and while manufacturers still continue to win in the courts with regard to this labeling, the risk of future non- compliance is continuing to evolve. So, while our products very safe, our formulas tested by time, and our packaging recyclable, we do not recommend using the language “non-toxic” on any packaging at this time.

Safe • Non-poisonous • Gentle • Tested • Non-hazardous

There is no regulatory body which issues rules or classifies non-food items as organic. As a result, the term “organic” is often misused when applied to consumer, household or beauty products.

A Pantone color is a standardized color in the Pantone Matching System, which contains thousands of predetermined color formulas. Pantone inks, or PMS colors, are mixed to the desired color before the ink is applied to our polishing cloths, a process similar to how paint colors are mixed before you paint a wall. PMS colors are designed to be printed on white substrates, such as paper. The darker the substrate, the less accurate the color will be. Because of this, screen printing a PMS ink color on our cream polishing cloths will produce a more accurate color than screen printing on our silver or black polishing cloths.

Our sophisticated cleaning formulations use surfactants or “surface active agents” which make the cleanser work more effectively than typical detergents. They work by lowering the surface tension between a liquid and a solid, which in the case of our jewelry cleaners allows the cleaning agent to slide over the jewelry to better remove dirt and oils. Trust us, they work cleaning magic.

For most of our products, most of our suppliers are based in the United States, with some minor components for a few products supplied from outside the United States. We are proud to design, print, bottle, label, package and ship our products from our 50,000 square foot facility in Columbus, Ohio. The phrasing “Made in USA from Domestic and Imported Materials” is the most accurate phrasing for these products, and complies with all regulations covering this type of labeling. For the few products that we manufacture that are not made in the USA, the appropriate language is reflected on that product packaging. If you would like to tour our manufacturing facility, please let us know. We would be proud to show you around.

Our surfactant-based formulas gently clean jewelry by removing the buildup of oils and grime, restoring jewelry’s natural sparkle and shine. Our cleaner is not a disinfectant. The CDC website notes that cleaning does not kill germs, but by removing them, it lowers their numbers and the risk of spreading infection. We recommend visiting CDC.gov for further recommendations and information regarding cleaning and disinfecting of items.

While the formulas in the Gentle Jewelry Cleaner, Foaming Jewelry Cleaner, Jewelry Cleaning Stick, Jewelry + Watch Cleansing Wipes, and Jewelry Cleaner Packettes are very versatile and can be used for a wide range of gemstones and metals, they should not be used on leather, faux leather, wood, feathers, or other fibrous materials. Using “most” jewelry is a common best practice in consumer labeling to have flexibility for any additions or new developments in materials added to your jewelry product lines in the future.